Terms & Conditions

Terms and conditions for bestatfares.co.uk

When you visit Bestatfares.co.uk, you are agreeing to the terms and conditions stated below. Bestatfares.co.uk refers to its website as the “Website,” which includes all its features. The website is for non-commercial use, and “we,” “us,” “our,” or “Bestatfares.co.uk” refer to the company. As a user, you are referred to as “you” or “your.”

You must adhere to the terms, conditions, and notices mentioned here when using the Website. The “Terms” refer to all of these collectively and outline the terms and conditions of booking services available on our website. Bestatfares.co.uk provides travel-related information and booking services for flights, hotels, and vacations with the travel vendors we have available, which we refer to as “Travel Service Providers.”

Before using our services to make hotel or flight reservations, you must review the booking terms and conditions listed below. It is also advisable to double-check the specifics of your schedule and ensure that you understood the details in your confirmation email. Additionally, you must review our privacy statement and understand how to use our website and the Agreement before using it.

By using our website to book travel or contacting our call center representatives, you are accepting the terms of the Agreement. If you disagree with the Terms, we ask that you stop using our website. Bestatfares.co.uk has the right to change and amend the Terms at any time and without prior notice by posting the updated terms. It is recommended that you check this page every time you visit the website. The updated Terms are effective as of the posting date.

The provisions of this Agreement apply to individuals in the United Kingdom who access our website. We use your IP address to determine your location in this region. By accepting these Terms, you agree to mandatory class action and waive a class action.

All users, visitors, and customers of Bestatfares.co.uk are subject to the booking terms and conditions outlined in this Agreement. Bestatfares.co.uk is an independent travel website, and its parent organization is Optimus Holidays. The registered office of Best at Fares 124 City Road, London. EC1V 2NX.

USE OF THE WEBSITE

To use our website, there are certain requirements that must be fulfilled, including:

1. You must be at least 18 years old to legally enter into an agreement regarding our policies and terms.
2. The information you provide must be current and accurate.
3. If you have registered with us, you are solely responsible for protecting and monitoring your account. If someone other than you accesses your account, you are responsible for all activities that take place in your account.
4. If you make a booking on behalf of someone else, they will be subject to the same terms and conditions as you, and it is your responsibility to inform them of the policies and conditions on our website.
5. If we find that the information you provided is incorrect or that any of your actions violate our terms, we reserve the right to suspend or terminate your account/services on our website.

ADVERTISEMENTS

From time to time, you may come across promotional links to external websites or pages as you browse our website. These links are purely for commercial purposes, and we take no responsibility for any interactions you may have with them. If you decide to utilize any services provided through these unaffiliated links, you do so completely at your own risk.

Bestatfares.co.uk TERMS & CONDITIONS – FLIGHTS

International Flights

When travelling internationally, the requirements of the Montreal Convention apply to both the departure and destination countries. The Convention limits the airline supplier’s liability for any fatalities or personal injuries to passengers. As a passenger, it is your responsibility to ensure that you have all the necessary paperwork, such as a passport and visa, to enter a foreign country for business, tourism, or transit purposes. These documents may be requested at any time. We cannot be held responsible if you fail to meet your obligations to enter a foreign country. Prior to traveling to your destination country, you should review all restrictions, alerts, and announcements issued by the authorities.

Visa and Passport:

It is important to verify your visa and passport details with the relevant embassy before traveling. Please stay up-to-date with embassy information before finalizing your reservations with us, as our agents may suggest requirements that are subject to change at any time. Bestatfares.co.uk cannot be held responsible if you are denied boarding due to a failure to produce the necessary travel documents. You must provide the required documentation upon request from airport authorities, the airline, or the administration of any transit airports, including any stops made by the plane.

Health

It is advisable to receive the necessary immunizations required for the country you plan to visit. Keep yourself updated with any changes or additions made to the recommended or mandatory vaccinations list. Before travelling, it is recommended that you consult a doctor to ensure that you comply with all health regulations, receive the appropriate vaccinations, medications, and medical procedures necessary for a safe journey.

Airline Baggage Policies

The policies on baggage allowance, pricing, and restrictions may differ among airlines. Although we strive to present the most current information on luggage allowance rules and rely on the airlines’ websites for baggage details, we cannot ensure the accuracy of the information provided. Thus, we recommend that you contact the airline or confirm these details on their website directly prior to your scheduled flight. Also, unless otherwise stated, the cost of the luggage fee is not included in the trip price.

Check-In

To ensure a smooth check-in process, it is important to note that check-in procedures can vary between airlines. Before finalizing your booking, it is recommended that you check the most recent information regarding check-in requirements. Bestatfares.co.uk recommends allowing ample time for check-in by following these guidelines: for domestic flights, arrive at least 90 minutes prior to the scheduled departure time, and for international flights, arrive at least three hours prior to the scheduled departure time.

Airline Schedule Change

Flight schedules may frequently change due to various reasons, including technical or crew problems, unfavorable weather conditions, or civil instability. Such changes may involve modifications to the initial flight, such as a direct flight becoming a one-stop journey or a connecting flight. It is the airline’s responsibility to make any necessary alterations in these situations, and Bestatfares.co.uk is not accountable for such changes.

We make every effort to notify our customers by email or phone if the schedule change results in a cancellation. This notification provides all the information on the available options based on the airline’s policies. However, in some cases, the airline may not notify us in advance of any changes, and it is your responsibility to confirm your travel schedule by contacting the airline’s customer care immediately. To avoid missing your flight, we recommend making this call at least 72 hours before departure.

Once you check in for your flight, the airline takes responsibility for your bookings. Therefore, they are responsible for any changes to the schedule, cancellations, delays, or rebookings. We provide only procedural information, and the airline has the final say in making decisions about flight options.

If you have already arrived at the airport or are unaware of any schedule modifications or cancellations 24 hours before departure, we recommend coordinating with the airline staff to understand your available options. In such situations, the airline is the best source of information and will provide you with the most suitable advice. In cases of severe weather, your options may be limited.

Cancelations and Refunds

Reservations made on Bestatfares.co.uk are typically non-refundable unless otherwise specified. If you wish to cancel your reservation, please contact our customer service line for assistance. If you cancel a refundable reservation, you may be charged additional fees by the airline or other travel service providers in addition to the administrative cancellation cost stated in your confirmation at the time of booking. If you cancel within four hours of booking, you may be eligible for a full refund, as per the airline policy. If eligible, the money will be credited back to your original payment method.

For cancellations and refunds from US airlines, tickets must be purchased at least one week before the scheduled departure date. Refund requests are subject to the airline’s policies and procedures. Once the airline approves the refund request, we will begin processing your reimbursement. We will deduct the service charge assessed on the booking before initiating the refund transaction. As a travel agency, we rely on vendors to handle refunds, which may take 60 to 90 days from the day of cancellation to process fully.

Please note that the service fee is added to the taxes, and you must pay the final price as quoted, regardless of any changes made in our service fee. It is your responsibility to review the final booking amount carefully and confirm the final bookings, as we will not be held responsible for any errors or oversights on your part.

Credit Card Chargeback

If you have concerns about the travel fees charged, you have the option to dispute them with your credit card provider. However, we request that you first reach out to Bestatfares.co.uk with any queries before disputing the charge with your credit card company. If we resolve the issue and reverse the disputed charges, then you may contact your credit card company. It is important to note that if the disputed chargeback request is made improperly, we reserve the right to cancel your reservations as compensation.

By selecting Bestatfares.co.uk as your service provider, you acknowledge and understand that our cancellation policy is in effect. Please note that our cancellation policy does not apply to any special promotions, discounts, or coupon codes that were used during the reservation process. If an incorrect charge is made, a chargeback may be appropriate. However, please be aware that our staff has the right to investigate any claims made and may seek reimbursement for any false claims. To verify the claims submitted and refute them, we may use call recordings, including the service call we made.

Bestatfares.co.uk TERMS & CONDITIONS – HOTEL RESERVATIONS

The hotels listed on Bestatfares.co.uk provide us with information regarding the amenities and services they offer. However, we cannot be held responsible for any inaccuracies or changes that may arise due to outdated or incorrect information provided by our suppliers. Special requests, such as room preferences or views, are not guaranteed and are subject to availability. Although many hotels try to honour these requests, we cannot guarantee that they will do so.

Certain rates quoted on our website are based on membership programs such as Corporate, Government, AAA, or ARP. To qualify for these rates, you must be a member of the specified program and provide proof of eligibility at check-in. If you do not qualify or are unable to provide the required identification, the hotel may refuse to honour the special rates or offers. Please note that no refunds will be given for any unused nights or early check-outs.

Please be aware that only a limited number of hotels offer airport shuttle services. If you require this service, please contact the hotel directly to inquire about the cost.

Some hotels offer complimentary amenities such as tours or breakfast as part of their Booking Bonus program. These amenities are subject to the hotel’s policies, and you should contact them directly for more information on how to take advantage of these services. Lastly, we strongly recommend that you purchase travel insurance to cover any cancellation or change expenses, although please note that payouts are subject to the policy’s exclusions.

Hotel Confirmation:

The processing time for your booking request and hotel voucher issuance can take up to 24-48 hours. Once you complete your booking on Bestatfares.co.uk, your reservation is confirmed. Our reservation specialists initiate the hotel reservation process upon receipt of the confirmation email, and the vouchers are distributed once they are obtained. The booking confirmation email we send you contains all the necessary information about your hotel reservation, such as the booking reference number, itinerary, and any additional services you have requested from us. If you have not received the confirmation email, please contact us at support@Bestatfares.co.uk. We recommend that you call the hotel 24 hours before your designated check-in time to confirm your reservations, and we do not provide your information to the hotel before 72 hours of check-in. Once you receive our final confirmation and booking voucher, your reservation is confirmed and guaranteed. It is recommended that you call the hotel check-in desk 48 hours in advance to confirm the details.

Intellectual Property

The software, website design, graphics, layout, and published content on Bestatfares.co.uk are either owned or licensed by us. As a visitor to our website, you are granted access to view or read this content using a browser. Any other use of these components, including copying, selling, distributing, reposting, altering, or reusing, is strictly prohibited. Violating this Agreement by attempting any of the aforementioned actions will result in your inability to use our website. Our intellectual property is protected under license or with permission, and only we have the authority to use it.

Your Privacy

We highly value and are obligated to maintain your privacy. Our Privacy Policy governs your usage of our website and contains comprehensive information regarding the collection and management of your data. Please refer to our Privacy Policy for more information.

Disclaimers

You may use our website “as is” and free of charge, but we cannot guarantee the accuracy of the information provided. We do not employ the airline, tour guides, or other vendors who offer their services through our website; they are independent contractors. We are not liable for any errors or omissions on their part or for any delay, cancellation, or other action beyond our control. If any equipment is damaged while using our website or downloading any material, our suppliers are responsible for paying for the damages. We and our suppliers are not liable for any injuries, losses, claims, damages, or any special, punitive, indirect, incidental, or consequential damages incurred by you.

You must file any claims related to our website or services within six months of making the booking. We only accept liability for damages that are legally acceptable to the fullest extent.

When submitting comments or reviews to our website, you agree not to use language that conflicts with our moral rights. You grant us permission to publish, edit, and delete any comments or reviews you provide, but we are not responsible for the content of your submissions. We reserve the right to determine what is posted on our website and are not obligated to post your comments or reviews if we do not agree with them.

You are responsible for all information you post on our website, including reviews. You are not allowed to post any content that violates someone’s privacy or the law, is threatening, defamatory, obscene, or pornographic, or infringes upon copyrights, trademarks, patents, or property rights of us or a third party. You will be held responsible for any losses we incur due to your violation of these limits or your negative impact on us through your postings. If you submit multiple reviews for the same service, we will only consider your most recent review. We adhere to the “Claims of Copyright Infringement” policy.

Notification of Violating Material

If you believe that any written or published material on our website violates your copyright, please inform us in writing at care@Bestatfares.co.uk. Your complaint will be governed by the Digital Millennium Copyright Act (DMCA) and must include the following information: the signature of the person authorized to act on behalf of the owner of the copyrighted work, a description of the copyrighted work, contact information including your email address and phone number, and a statement that the claim is made in good faith. Please note that we are not obliged to fulfil your request if you fail to provide us with the necessary information. We recommend consulting an attorney before taking legal action against us, as making false claims can result in legal consequences. We reserve the right to remove any content that is claimed to violate intellectual property rights (IPRs), as well as to suspend or delete accounts of users who violate IPRs. Our website may contain links to other websites for your convenience. These links are provided to give you choices to explore various travel-related services, including reviews, flight and hotel bookings, insurance, and more. However, we do not endorse the linked website or the goods and services it offers. We are not responsible for the information posted on linked websites, and you are advised to verify whether the URL is free of Trojan horses, worms, or other components that could harm your computer. We disclaim any liability for any losses that may occur as a result of visiting linked websites.

Termination

At any time, Bestatfares.co.uk reserves the right to modify or terminate this Agreement without any prior notice to you. Similarly, we may terminate your access to Bestatfares.co.uk without any prior notification.

Our Relationship

You confirm that no relationship exists between you and us. We are solely a travel agency and there is no franchise, partnership, or joint venture between us. You acknowledge and agree that there is no possibility of any such relationship between us under these Terms and Conditions.

Notices

The email addresses listed on our contact page are intended for legal purposes. If you have any complaints or feedback about Bestatfares.co.uk and the services we provide, please send them to info@Bestatfares.co.uk and care@Bestatfares.co.uk. Our travel experts will assist you with your concerns. Please note that there may be a delay in receiving a response as we redirect your complaint or feedback to the appropriate department.